HiPupu Account Deletion

Updated: 2026-09-15.

Before you begin

Account deletion cannot be undone. Decide beforehand whether you need your own copies of records and media. Uninstalling the App, signing out and ordinary moment deletion do not delete an account.

This version supports permanent deletion only by the sole owner of a family with no other members. Requests are refused if other members exist or ownership conditions are not met. Ownership transfer is not currently available.

Delete your account in the App

• Open Settings → Data & Privacy → Delete account.
• Read the scope and risks of permanent deletion.
• Enter the Chinese confirmation text “删除账号”.
• Request and verify the six-digit code for your current account email inside the App.
• Confirm “永久删除账户” (Permanently delete account) and wait for cloud deletion and local cleanup to finish.

Never send the code to support or anyone else.

What is deleted

A successful workflow deletes the sign-in account and, within its scope, the account profile, family membership, family and child details, all moments (including records retained after ordinary deletion), locations, tags and links, media descriptions, and the family’s private cloud photos and videos managed by HiPupu.

Only after cloud completion is explicitly confirmed does the current App clear local records, managed media files, derived caches, sign-in state and cloud associations.

Copies that do not immediately disappear

System photo originals, exported files and downloaded offline copies on other devices are not remotely erased by this operation. Other devices lose the relevant access when they next access the cloud. Manage each device’s local copies separately.

Cloud backups, security logs and existing support emails are handled as described in section 7 of the Privacy Policy. Deleting an account does not promise immediate erasure from every provider system.

Failures, interruptions and recovery

Ordinary editing and synchronization pause during deletion. A network or server failure is shown as incomplete, never as success. Normal local data is not cleared before cloud deletion is confirmed. Reopen the App to continue deletion or local cleanup.

Once a deletion task is completed and acknowledged by the current device, the deletion task and receipt are cleared and the device removes its recovery credential. Before acknowledgement, only the job identifier, former user and family identifiers, and stage required for recovery are retained, without journal content or media. Tasks that have not been acknowledged are not represented as cleared; this version has no fixed-day automatic expiry.

Some information within the deletion scope may already have been deleted before an interruption. Retrying continues the process; it cannot undo or restore content already deleted.

Clear only local data

When signed out, choose Clear local data, enter “清除数据” and confirm. This clears only the current App’s information. It does not request cloud account deletion or remove system photo originals. An unsynchronized only copy may be lost, so check before proceeding.

Get help if you cannot continue

If you cannot open the App, verify your email or continue deletion, contact 97053331@qq.com with the App version, the step you reached and the error message. The operator is 沈张正义. Human support is available in Chinese only.

We will verify necessary identity information and processing conditions, but will not ask you to email verification codes, passwords or family media. Sending a request does not mean deletion has completed; rely on the actual processing result.